How we work

Request

The customer is contacted and their request is received. Our team of professionals will take care of enquiring on your needs and industry requirements to offer the most suitable customized packaging machines.

Technical Evaluation

Carried out by the Area Manager (salesperson within the company responsible for the customer’s country) and supported by the Project Manager and the various design departments to develop a technical-commercial offer accompanied with:

• 2D and 3D layouts;
• tests on the physical characteristics of the customer’s product and laminate film to select the most suitable dosing system and machine construction;
• production test at agreed maximum speed, using the customer’s product and laminate film and, using high-precision instruments, checking dosing tolerances and sealing strength, even in the toughest conditions.

Technical Brief

Technical definition of the order with a briefing between the various technical departments and project management. The technical brief aims to clarify any pending points on the construction and configuration regarding the packaging equipment, including all the special provisions foreseen for fitting the packaging equipment at the customer’s premises (such as feeding connection, layout limitations and so on).

Project Development (completely in-house)

• Mechanical, electrical and software design;
• Production of parts;
• Assembly and wiring;
• Testing with material provided by the customer: simulation of production processes that the machine will be subject to once installed at the customer’s site, checking all items of the technical specifications agreed to with the customer.

FAT

Factory Acceptance Testing with the customer. The FAT consists of different tests aimed to prove that the equipment abides by the URS. It includes static & dynamic checks as well as finished packaging quality tests.

Installation

Placing the machine at the customer’s site, SAT and training customer personnel. The installation is always carried out by a Universal Pack professional technician who’s also in charge of the SAT with the customer and conducting the training program at the customer premises, either basic or advanced.

After-Sales Service

Both for the supply of spare parts for the machines and to support customers. Our after-sales services professionals are there to support you with remote assistance and educational material.

Consulting

Discussing possible improvements to the production (e.g. use of new materials) backed by lab analysis. The customer journey doesn’t end with the machine installation and after-sales services. We are eager to start a partnership that goes beyond the purchase of the machine. This concept is backed by our recommendations and product as well as laminate film tests for further expanding and streamlining the production.